I ordered a birthday card for a special birthday using photos I uploaded. The card arrived on time but was very poor quality - the paper used was substandard and TBH I could have printed better on my home printer. The front photo had a white line at the top where the photo had not been aligned properly. Another photo was warped making it look as though the image had superimposed over itself. The pink background colour I chose had not taken in places - so all around the edges of the card were white marks and there was a large area on the back of the card which was smudged white. I ordered an envelope to fit the card which was cheap quality (could have bought one from the post office for half the price). Used their chat facility to log a complaint - it took 3 attempts with 3 different advisors to get the issue addressed. They first of all asked if they could send another card - I explained it was too late as the birthday was the following day; they then offered me credits to use - I explained that wouldn’t be helpful as I would not be using Snapfish again. In the end they agreed a refund on the card which will take 5 working days - I will wait to see if it turns up. Finally, I ordered a fridge magnet in the same order at the same time but it hasn’t yet arrived. Will wait to see what the quality of that is like. Would not recommend.