There is no phone number to call, only chat feature. I chatted with 3 different reps on 3 different days starting 12/19 because my order placed on 12/8 was still not created. On the first day, when they were still guaranteeing Christmas delivery, I was guaranteed 12/23 delivery. Today is Sunday 12/22 and it’s still not been processed so I don’t see how it will be delivered tomorrow. I’ve received multiple orders I’ve placed even a week later than 12/8, so this is very frustrating all of the time I’ve put into making these gifts. The best part of giving these types of items is seeing the reaction when someone opens it. This is not a shipping problem!!