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UNHAPPY CUSTOMER
DO NOT BOTHER! I decided to go with them to save some money. I ordered 3 books with extra pages (all the same books). I ordered them on 12/11 and with the $30 shipping, it said my order would arrive on 12/20. It’s now 12/23 and customer service is a joke. There is NO ONE to call. You have to chat with them. When you ask to speak to someone above them, they say they will “email you and you can reply back” which takes forever. They said they will reimburse me for the entire order and refuse to overnight the order because they can’t. They keep telling me there are delays with production. I have chatted with 3 people on 3 different occasions. I was told my items would arrive in 24-48 hours all of the sudden when I said I wanted my money back. But they lie - another person just said nothing has shipped!!! So much for Christmas presents of our 1 year old for grandparents from out of town! NOT worth saving the money!!! Oh they did reimburse my shipping (I told them to put it towards overnighting my books and they said they couldn’t). Total joke and disappointment.
3 weeks ago
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Snapfish has a 2.2 average rating from 36 reviews

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Alice, Customer Support

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