If I could give 0 stars I would. I have been using Snapfish for over 10 years with no issues. However, this time around I had to pay $20 import fees for a $36 order. None of this was mentioned at check out. I paid as I needed my project for Christmas. The only way to contact Snapfish is through their Chat line. I got basically the same response from each person without any resolution. Finally, I insisted on escalating my issue. First supervisor admitted in writing that the wrong invoice had been sent to UPS and they would work on rectifying the issue. 3 weeks later- nothing so I sent 2 emails to this person. No response at all. Back to the chat line- same run around and excuses. Finally escalated to another supervisor. This person’s email was a carbon copy of the first email sent by first supervisor except for at the end said they had no control over import fees. So the run around continues. It is mind boggling why a big company like Snapfish would not just refund customer for their error. It is shameful and beyond frustrating that you can’t talk to someone at Snapfish and have to start from scratch every time you start a chat. Needless to say, I will NEVER be using Snapfish again. Their customer service is beyond appalling!