Purchased snow joe last year. used once. this year unable to get it running . it will start up and then stop right away. Had someone look at it and your complaints. most were about a $30 switch that needed replacement. that is not the fix. the inside auger must have a flat spot so everytime it starts it shuts off as soon as it hits it. trying to get someone on the phone to get help is like mission impossible and yes the gentleman helping me had such a heavy accent I could not understand one thing he was trying to tell me. then although I verified my credit card , they wanted information from another bank card????? my email and date of birth that I refused to give them. No resolve, still stuck with this machine! Definately do not do business with this company!!!! Poor quality product and no after market service at all.