Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Will not fix the problem and only wants a revew. Will not replace battery because it was baught for me as a gift so I don't have the receipt. Not worth the money...”

Helpful Report

Posted 8 months ago

Dear Harry, We sincerely apologize for the inconvenience you have experienced in trying to resolve the issue with your battery. Your feedback is important to us, and we are truly sorry that we have not met your expectations in this instance. Please know that we are already taking steps to address and resolve the problem you are facing. It is our priority to ensure that our customers are satisfied with their purchases and the service they receive from us. We understand the frustration of not being able to provide a receipt for an item that was purchased as a gift, and we are committed to finding a solution for you. Rest assured that one of our dedicated team members will be in touch with you to provide a resolution to this matter. We value your patience and understanding as we work to rectify this situation. Your satisfaction is important to us, and we promise to do our best to ensure that you are taken care of and that your concerns are addressed. Once again, we extend our sincere apologies for any inconvenience you have experienced, and we thank you for bringing this matter to our attention. Best Regards, Shop JOE Customer Care

Posted 8 months ago

“Excellent customer service! The agent listened to my concerns and explained the warranty process.”

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Posted 9 months ago

Dear Valued Customer, We are thrilled to hear about your positive experience with our customer service team. Thank you for sharing your feedback and letting us know that our agent provided excellent service by listening to your concerns and explaining the warranty process to you. At Shop JOE, we strive to provide exceptional customer service and support to all our customers, and we are delighted that we were able to assist you effectively. Your satisfaction is our priority, and we are committed to ensuring that your experience with us is a positive one. If you have any further questions or need assistance in the future, please feel free to reach out to us. We are here to help and support you in any way we can. Thank you for choosing Shop JOE. We appreciate your feedback and look forward to serving you again. Best Regards, Shop JOE Customer Care

Posted 8 months ago

“I am very pleased with My product from snow Joe. I purchased 2 extra batteries fir my snow blower but they were sent to the wrong address. I received the batteries and I am a happy customer”

Helpful Report

Posted 9 months ago

Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you are pleased with your Snow Joe product and that you received the two extra batteries for your snow blower, despite them being initially sent to the wrong address. We apologize for any inconvenience caused by the shipping error, and we appreciate your understanding. We strive to ensure that our customers receive their orders accurately and in a timely manner. We are glad that the issue was resolved and that you are now a happy customer. At Snow Joe + Sun Joe Customer Care, customer satisfaction is our top priority. We are committed to providing high-quality products and reliable service to all our valued customers. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional experiences. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe. We truly value your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“I"m working with someone to get a return lable”

Helpful Report

Posted 9 months ago

Dear David, Thank you for taking the time to share your experience with us. We appreciate your feedback and are pleased to hear that you are currently working with a member of our team to obtain a return label. At Snow Joe + Sun Joe Customer Care, our utmost priority is to provide exceptional service and support to our valued customers. We understand the importance of a hassle-free return process and are committed to ensuring your satisfaction. If you require any further assistance or have any additional questions, please do not hesitate to reach out to us. We are here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Great interaction, very helpful”

Helpful Report

Posted 9 months ago

Dear Joyce, Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are thrilled to hear that you had a great interaction with our team. Providing helpful and efficient service is at the core of what we do, and we are glad to know that we met your expectations. At Snow Joe + Sun Joe Customer Care, we strive to go above and beyond to assist our valued customers. It is our goal to ensure that every interaction is positive and that we address your needs promptly and effectively. We are delighted to know that we were able to provide the level of assistance you were seeking. Your satisfaction is of great importance to us, and we are committed to continuously improving our services. We are grateful for your kind words and will share your feedback with our team. If you have any further questions or require any additional support, please don't hesitate to reach out to us. We are here to help and are dedicated to making your experience with our products and services a positive one. Thank you once again for choosing Snow Joe + Sun Joe. We truly appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Emailed support, there was a very clear misunderstanding of the ask or issue. They mailed a part not even close to the area of the broken/missing part. Only reason I gave 4 stars is because I called into support and to my surprise they are sending a full unit replacement. I am waiting on the return label still to return the broken one”

Helpful Report

Posted 9 months ago

Dear Valued Customer, Thank you for sharing your feedback with us. We apologize for any misunderstanding or confusion that occurred during your initial interaction with our support team. We understand how frustrating it can be when expectations are not met, and we apologize for any inconvenience caused. However, we are pleased to hear that when you reached out to our support team via phone, they were able to address your concerns and provide a satisfactory resolution by arranging a full unit replacement. We strive to ensure that our customers receive the assistance they need, and we are glad that we were able to rectify the situation for you. Regarding the return label for the broken unit, we apologize for any delay in receiving it. We understand the importance of a smooth return process and will expedite the issuance of the return label for you. At Snow Joe + Sun Joe Customer Care, we value your feedback and take it seriously. We will use your comments to improve our processes and ensure a better experience for our customers in the future. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“The telephone customer service was great. The online chat is terrible. I was on hold several times for almost 1 hour. Finally called and issue resolved”

Helpful Report

Posted 9 months ago

Dear Michael, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience and frustration you experienced while using our online chat service. We understand that being put on hold for an extended period of time is not the level of service we strive to provide. We are glad to hear that you were able to reach out to us via phone and that your issue was resolved. Our team is committed to addressing customer concerns promptly and effectively, and we apologize for any delay or inconvenience you may have experienced. At Snow Joe + Sun Joe Customer Care, we continuously strive to improve our customer service and ensure a seamless experience for our valued customers. Your feedback is invaluable to us, and we will use it to make necessary improvements to our online chat service. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“The only one representative whom helped me out of three attempts was Evelyn Cene and kudos for her and sun/snow Joe is lucky to have her she knew exactly what I was talking about. ***The first two had no idea what I was talking about and didn't know anything about your products ***”

Helpful Report

Posted 9 months ago

Dear Daniel, Thank you for sharing your feedback with us. We appreciate your kind words regarding the assistance provided by Evelyn Cene, one of our representatives. We are proud to have her as part of our team and will make sure to recognize her for her exceptional service. However, we sincerely apologize for the less than satisfactory experiences you had with the other representatives you interacted with. It is disappointing to hear that they were not able to address your concerns effectively. We understand that this can be frustrating and we apologize for any inconvenience caused. At Snow Joe + Sun Joe Customer Care, we are committed to providing knowledgeable and helpful support to our customers. Your feedback is important to us, and we will use it to improve our training processes and ensure that all representatives are well-equipped to assist our customers. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Still waiting for my product for my sno Joe. Broke last year. Put on a list in September. Was supposed to get a call no call yet. Winter almost over. Product does not work well without an auger. Good product when I can use it.”

Helpful Report

Posted 9 months ago

Dear Greg, We apologize for the inconvenience you have experienced in regards to the delay in receiving your Sno Joe product. We understand your frustration, especially since you put yourself on the list back in September and were expecting a call that has not yet come. We apologize for any miscommunication or lack of updates regarding the availability of the unit or parts. If you have not received any email notifications regarding the availability of the product, we kindly ask you to reach out to us at (866) SNOW-JOE. Our dedicated team is ready to assist you and explore alternative options to resolve this matter. Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“MZ EVELYN WAS POLITE... PROMPT AND COURTEOUS.... AND VERY SYMPATHETIC TO MY NEEDS... THE EXPERIENCE WITH SNOW JOE WAS JUST WONDERFUL 👍😊”

Helpful Report

Posted 9 months ago

Dear Valued Customer, We are absolutely thrilled to read your positive review and especially delighted to hear about your wonderful experience with Evelyn! Her dedication to providing polite, prompt, and courteous service is exactly what we strive for at Snow Joe + Sun Joe. Knowing that Evelyn was sympathetic to your needs and went above and beyond to ensure your satisfaction truly warms our hearts. We are incredibly proud to have team members like her representing our brand. We would love to personally share your kind words with Evelyn. It will surely brighten her day and motivate her to continue exceeding expectations. Thank you for choosing Snow Joe + Sun Joe and for taking the time to share your positive experience. It means a lot to us! We hope you continue to have wonderful experiences with our products and service. If you ever need anything in the future, please don't hesitate to reach out. We're always happy to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Everyone was very helpful things went exceptionally well”

Helpful Report

Posted 9 months ago

Dear Melissa, Thank you so much for your glowing review! We're absolutely delighted to hear that your experience with Snow Joe + Sun Joe went exceptionally well and that everyone you interacted with was helpful. Positive feedback like yours truly motivates our team to keep striving for excellence in everything we do. We take pride in providing helpful and efficient service, so knowing we achieved that with you makes our day. It would be great if you could share a bit more about what specifically impressed you about your experience. Knowing which aspects stood out helps us identify areas where we're succeeding and continue refining our approach. Of course, if you ever need anything in the future, please don't hesitate to reach out. We're always happy to help in any way we can. Thank you again for choosing Snow Joe + Sun Joe and for sharing your positive feedback. We value your business and look forward to serving you again soon! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“I did reply already but yes thank you. I have returned the batteries using the ups label you sent me. Christine Reamillo did a great service for your company. I ordered two batteries prior and they are on track to deliver today. The two new from the warranty hopefully show up shortly after. Thanks for the great service.”

Helpful Report

Posted 9 months ago

Dear Peter, Thank you for your reply and continued patience! We're glad to hear you've returned the batteries using the UPS label we provided. We are also delighted to hear that Christine Reamillo provided you with great service. We'll be sure to pass on your kind words to her, as it will surely brighten her day. It's great news that your previously ordered batteries are scheduled to arrive today, and we hope the replacement batteries under warranty follow shortly after. We strive to offer efficient and helpful service, so we appreciate your acknowledgement of our efforts. Should you have any further questions or concerns regarding your batteries or any other Snow Joe + Sun Joe products, please don't hesitate to reach out. We're always happy to assist in any way we can. Thank you again for choosing Snow Joe + Sun Joe! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Christine Reamillo did a wonderful job and follow through is she said she would. Really appreciated her support. Carl Scruggs.”

Helpful Report

Posted 9 months ago

Dear Carl, Thank you so much for taking the time to share your positive feedback about your experience with Christine Reamillo! We are thrilled to hear that she provided you with wonderful service and followed through on her commitments. Knowing that Christine exceeded your expectations and offered you valuable support truly warms our hearts. We are incredibly proud to have team members like her representing Snow Joe + Sun Joe. We will be sure to pass on your kind words to her personally, as it will surely brighten her day and motivate her to continue providing exceptional service. We appreciate your business and your understanding that we don't have access to personal information for privacy reasons. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're always happy to help in any way we can. Thank you again for choosing Snow Joe + Sun Joe and for sharing your positive experience. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“My defective unit was relaced without question.”

Helpful Report

Posted 9 months ago

Dear Frank, We are happy to hear that your defective unit was replaced without any hassle! Our aim is to provide a smooth and seamless experience for our customers, and we're glad we achieved that in your case. We appreciate your understanding that replacing a defective unit is the least we can do to ensure your satisfaction with our products. It's important to us that you have faith in Snow Joe + Sun Joe, and we strive to build that trust through prompt and efficient service. If you have any further questions or concerns about your new unit, please don't hesitate to reach out. We're always happy to help in any way we can. Thank you again for choosing Snow Joe + Sun Joe! We value your business and look forward to serving you again soon. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Great and friendly”

Helpful Report

Posted 9 months ago

Dear Angel, Thank you so much for sharing your positive feedback! We're thrilled to hear you found our service "great and friendly." At Snow Joe + Sun Joe, we strive to provide welcoming and helpful interactions at every touchpoint, so your feedback truly makes our day. Knowing that our team made a positive impression warms our hearts. We believe in building relationships with our customers, and friendly, helpful interactions are key to that. If you'd like to share more about your specific experience, we'd love to hear! Knowing what worked well helps us continue to refine our approach and ensure positive experiences for everyone. And of course, if you ever need anything in the future, please don't hesitate to reach out. We're always happy to help in any way we can. Once again, thank you for your kind feedback. We value your business and look forward to continuing to provide you with great and friendly service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Jhemar Pagao was very helpful and nice helping with the warranty 5 stars for him”

Helpful Report

Posted 9 months ago

Dear Valued Customer, Thank you for taking the time to leave a review regarding your recent experience with our Customer Care representative, Jhemar Pagao. We are delighted to hear that Jhemar was able to assist you with your warranty and that you found him to be helpful and nice. We truly appreciate your kind words and the 5-star rating you have given us. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and it is always rewarding to receive positive feedback from satisfied customers like you. We will make sure to pass on your appreciation to Jhemar for his outstanding assistance. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Sounds like they are taking care of warranty”

Helpful Report

Posted 9 months ago

Dear Dennis, Thank you for sharing your feedback regarding our warranty services. We are pleased to hear that it sounds like we are taking care of your warranty needs. At Snow Joe + Sun Joe, we take pride in providing excellent customer service, and ensuring that our customers are satisfied with their experiences. Your satisfaction is our top priority, and we are committed to resolving any warranty issues you may have promptly and efficiently. If you have any further questions or concerns regarding your warranty, please do not hesitate to reach out to us. We are here to assist you in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Good service”

Helpful Report

Posted 9 months ago

Dear Norma, Thank you so much for your feedback! We're thrilled to hear you received good service from Snow Joe + Sun Joe. Keeping our customers happy is our top priority, so your positive review is truly appreciated. While the review is brief, it speaks volumes! "Good service" goes a long way, and we're glad we met your expectations. Every interaction matters, and we strive to provide helpful and efficient service in everything we do. If you'd like to share more about your experience, we'd love to hear! Knowing what specifically impressed you helps us continue to improve and refine our customer service approach. And of course, if you ever need anything in the future, please don't hesitate to reach out to our friendly and knowledgeable customer care team. We're always happy to help in any way we can. Once again, thank you for your kind words. We value your business and hope to continue providing you with excellent service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Great customer support with warranty claim.”

Helpful Report

Posted 10 months ago

Dear Craig, Thank you for taking the time to share your positive experience with our customer support team regarding your warranty claim. We are delighted to hear that our team provided you with great support and assistance. At Snow Joe + Sun Joe, we strive to ensure that our customers receive exceptional service, particularly when it comes to warranty claims. We understand the importance of resolving any issues promptly and efficiently, and we are pleased to hear that our team met your expectations. We appreciate your feedback and want to assure you that we will continue to provide the same level of support in the future. If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer care team. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

“Our Snow Joe 48V snow blower conked out in the middle of a major snowstorm, which meant we had to shovel the driveway by hand. After some online trouble shooting and finding no suitable answers, we called the Snow Joe . The nicest fellow answered and was able to get things straightened out for us. Our Snow Joe was still under warranty, so he arranged for a replacement. We took the inoperable one to our closest UPS, put it in a box and sent it off. The new one was on its way in short order and arrived in time for the next big snow which is forecast to appear in a few days. We are happy with the product and the service.”

Helpful Report

Posted 10 months ago

Dear Valued Customer, Thank you for sharing your experience with our Snow Joe 48V snow blower and the support you received from our team. We are sorry to hear that your snow blower stopped working during a major snowstorm, causing you to shovel the driveway by hand. We understand the inconvenience this must have caused. We are glad to hear that our customer service representative was able to assist you and get things straightened out. It is our priority to provide prompt and helpful support to our customers, especially during critical situations like yours. We appreciate your patience and cooperation in returning the inoperable unit to us for warranty replacement. We are pleased to know that the replacement snow blower was swiftly arranged and delivered to you in time for the next anticipated snowfall. Your satisfaction with both our product and service is important to us, and we are grateful for your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our customer care team. We are here to help. Thank you for choosing Snow Joe + Sun Joe, and we hope that your new snow blower continues to meet your expectations. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews