The product I received only worked for a few minutes then shut down and could not be started again. I call the help line and was told to ship it back and I would receive a replacement. When the replacement arrived the ring around the chute was broken so I called again and told to return it for a different replacement. The third one arrived and the handle was broken and some of the parts to put the handles together were misssing. Each time I returned it I had to drive to the next town which is 30 or so miles away. At that point I decided to ask for a refund. The staff at the help line were very polite and as helpful as they could be under the circumstances. Maybe the type of material the SnowJoe snowblowers are made of is not suitable for the very cold climate we have been experiencing.