The replacement SnowJoe SJ625e was received yesterday and I put it together and tried it out on some snow we had still around. Fantastic! Pretty much the same as the SJ627e that it replaced. Excellent customer service and I would like to recognize Junesse Badayos for going above and beyond to help us out with the replacement. The products from SnowJoe are great, despite having some difficulty getting replacement parts, but the customer service and the way the company stands behind its products are second to none. I will but more SunJoe products in future and won’t hesitate to recommend them to friends and neighbours. Thank you once again for your help! Don D.