I have already once had a hose replaced. When I called about the 25 foot hose that developed a very bad leak with no sign one the exterior of any damage at all, I was offered a replacement. That would now make 2 replacements. After talking with the agent, I went to roll up my 100 foot hose and wouldn't you know it, it had a small leak in it. At that point I am wondering why I should bother with this product any longer. I call customer service back and told him about my new problem. I guess for some reason I didn't register my 100 foot hose and therefore it couldn't be replaced. I understand that because it was my fault I forgot to register it. So, I did determine that your hoses are not dependable and cancelled the 25 foot that was being replaced. I told him I no longer wanted this type of hose. I have never had any problems with any other type of hose. I wanted your hose because it collapsed so nicely. So unfortunately, I can only give 1 star. Customer service is fantastic however, I took a big hit on the 100 foot hose (my fault).