Began correspondence 18 May 2023, support requested I send a short video of the leaking power washer. The 25th of May received notice that a warranty shipment number was assigned. Initially I thought they would ship a replacement unit, then shipping/ returning back defective unit, with box and packing material. Calling support number and waiting 30 mins, 1 June 2023. They wanted me to return the unit by UPS return label. I have no issue when pressure washer is operational. There is a lag time in following up with the customer. Returned the unit, pending outcome. Issue I live in a rual area box on hand is hopefully aquate.