when I got the problem of a mechanical defect, im very disappointed and in Canada looking for parts is very difficult cuz all of home depot's advisors told me they can't help me but it is changed to feel so good! cuz Snow Joe + Sun Joe! customer service to be honest I'm Korean and live in Canada so I am bad at English. but all of Snow Joe + Sun Joe staff are kind and tried to help me I was moved when I saw they trying to solve it I've already informed customer service to a lot of people around me Thank you to Amiel Minghay (Specialist) and Clyde Gonzaga (Contractor) I believe that these employees will help the business move forward better thanks Jongsu Lee