There was a problem with a sprinkler I had purchased, I was thinking I would have to return it to Amazon and then order another. I decided to call Snow Joe first thinking there might be an easy fix. Much to my surprise, the guy I spoke with said they would send another one to me. I did not have to return the defective one and wait for it to be received before another one was sent out. That is what I call world-class customer service. Someone could have a fantastic product but poor customer service and I would cease to do business with them. When someone has a great product and great customer service they have earned my future business plus I tell all my friends and post it on social media. Kudos to your customer service team!