I called about my broken pole saw expecting to maybe be offered a discount on a new saw as I figured the warranty date had passed. I was absolutely suprised and delighted when the customer service rep gave me a new saw head at no cost ! The representative (Marvin Seva) was a pleasure to deal with. He was professional, personable and extremely helpful. He even stayed on the line while I sent him pictures of the broken saw. (Which took several attempts lol). Marvin put the service back in customer service !! Thank you Marvin and thank you Sun Joe/Snow/Joe.