I unfortunately had a hose that was defective but your customer service representative Marvin was extremely helpful in getting me a replacement hose on order before we even finished with my my phone call . He did a get job and I appreciate that your company stood behind the warranty for their product. I jus wanted to let you know that you should present the flex hose as a great gift for us older people who have problems using vinyl hoses that are heavy and clumsy. He said that there was no need to send back the hose. So as a old handyman I thought that the leak was caused by a bad crimp. I cut the hose were the leak was actually coming from and cut the hose only to find that that the interior rubber membrane of the hose had a slice in it . It didn't look like it wasn't torn apart because of a weak area but looked as it was a slice from a razor blade. The outer casing had No visible sings of damage . Well Thanks Again ! Bill Alger .