Completely unable to understand the support persons broken English and extremely heavy accent! Tried for ten minutes got nowhere. Called back three times on different days to attempt to get someone who can speak English. Finally got someone who I could understand and I am completely, utterly, dissatisfied with the result. I purchased a Trimmer in March. We don’t use them in Michigan until May, used it maybe twice and it broke. There is no part for replacement. They’ll send me a new Trimmer when the model is in stock but they don’t make it anymore - so in other words, I’m screwed! Never going to buy sun, Joe or snow Joe again!