Recently bought the Snow Joe to replace a roughly 2-year-old expandible type hose that popped. Used and liked the hose. The design is different and seems very durable. About a week later the hose failed, iI was very surprised as there was no obvious outside damage to the hose. I called the 1-800 number on a Sunday morning thinking no one would answer and Bam! They answer and long story short I verified the serial number on the product and was sent a replacement a few days later. Good customer service is hard to come by and this company is making an honest effort to stand by their products. Much Thanks.