I was so frustrated when I could not get any water out of my 75 ft SS hose - could not move the flow control valve & used a screwdriver & the control valve came off - put it back on, and still, no water from the hose. Called customer service and by this time, I was aggravated. My service person got me through the process, she waited for me to get on my computer - so I could see the pics of what needed to be done to get the hose to work. My rep was extremely courteous & patient with me through the whole process. I wish the instructions on P2 of the book said something about turning the valve 😒 a certain way. Your rep is a person to keep - her professionalism was unequaled - I would give her 10 stars if there were 10.