The worst customer service ever. I emailed and called repeatedly inquiring about my order. I purchased hand sanitizer and was told it was shipped on 4/12. On 4/19 I stated that the shipment had not left their location because the UPS tracking number showed no movement. The customer service rep checked and agreed that they did not know where the shipment was and they could not replace it because it was out of stock. He then stated that he would cancel the order and issue a credit. Today 4/20, I received an email from Lizabeth stating that the shipment had not been processed. I made her aware of my phone call the previous day and to cancel the order. I called today 4/20 and spoke to Clinton and was told that there was nothing that showed a credit issued. He put me on hold for 17 minutes and came back to tell me that he spoke to his manager. He would cancel the order and a credit would be issued. I told him that I no longer wanted the merchandise since it had taken so long, was told it was out of stock and had to make several phone calls only to be given the run around. He stated that a credit would be issued within the hour. Nothing was done. Speaking to customer service was like speaking to the wall. You would make a statement and the phone would go "dead". Then I would say "are you there" and he would come back. I believe I was muted while the rep probably ate lunch or did something else. They pretend to listen to you and nothing gets done. I am still waiting for my credit to be issued. I am no longer calling. This is totally ridiculous. I will solve it in another manner.