I received a pressure washer with a damaged hose. I contacted snowjoe through chat(requesting a hose replacement)and was told to register the product and then they would put in a warranty request, which I did. I promptly receive a ticket number by email. 5 days later and no response. I contacted snow joe again and was told I would get a response that same day or the next. Two days later and still no response. I don’t think they will respond. Thir 2 year warranty promise means nothing if they don’t respond to warranty requests. I will NEVER ORDER A SNOWJOE PRODUCT EVER AGAin. I will try to return the pressure washer to the retailer.