I am surprised this company is still in business. They scam people. They don’t ship your product unless you put in a dispute with your credit or debit card company. They have zero customer service. All they do is send you automated responded answers when you contact customer service. Since they were never sending me the power washer that I bought, I requested a refund. They never even responded to my refund request. If you call them, they just have a recording that they don’t take any calls. And worst part, they send you an email saying that your item has shipped but it is not shipped. The tracking info says that the item is still with the supplier. But in your Sun Joe account it states that the order is completed and it was delivered. So, unless you dispute the charge, they NEVER ship the item. After you dispute the item, they send to you the item eventually and they force the item on you since the refund request is ignored. I ended with two power washers thanks to the fact that they took forever to ship it after I disputed the charge. The power washer I received is poor quality. It leaks. My husband had bought two snow blowers in the past from this company and they were also poor quality and doesn’t work well. This company has been blacklisted in our family. We will NEVER buy ANY sun joe products either directly on their site or through Amazon. I wish I had looked up reviews before I order from this company. This is the WORST company I haver bought from.