Purchased two pairs of men's slippers at the beginning of December for Christmas presents and neither pair arrived. On investigation I was refunded for one pair and on the other they stated: "SoftMoc cannot accept liability for packages not received due to an address error entered by the purchaser. Due to this, we are unable to provide a replacement or refund for your order. I do not believe the address error was on my part, the address error was made by their shipping department. Will never make another online purchase with Soft Moc. The customer service I have received has been shocking it has taken 3 months for them to come back with this lousy response. Buyers beware!!!!!