SoftMoc Shoes Reviews

Name: SoftMoc Shoes
Rating: 1.32

1.3 Rating 93 Reviews

8 %

of reviewers recommend SoftMoc Shoes

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1.3

Based on 93 reviews

Shipping & Delivery
Delivery Methods	Postal Service
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Communication Channels	Email

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SoftMoc Shoes 5 star review on 6th August 2022

Louis And Dianne Schneider

SoftMoc Shoes 1 star review on 2nd May 2022

Anonymous // 01/01/2019

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“I purchased Ugg Tazz slipper/cloggs for a hefty price. They did not work for me, though they are a good product . I returned the Uggs in under a week. The outlet at Hillcrest Mall had two systems down and no manager in sight. Customer Assistance could not provide me with refund as I did not make the purchase online. I have not yet received a refund after waiting hours for the phantom manager. Steer clear of this chain.”

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Posted 1 month ago

“Bad management, underpaid, overworked! All shoes sold in all locations and online all came from China, once received by the main storage in Ontario, the people there remove Made in China tags and replaced them with made in Vietnam, Australia, New Zealand just to make it look like the original. All shoes and sandals end up breaking within the first few days of being worn and company will never honor the return/exchange policy.”

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Posted 3 months ago

“Very bad experience from SoftMoc service.. I bought adidas slippers from SoftMoc in Toronto outlet premium in Brampton Ontario..I lost my receipt and I change my size not a refund ..TPO SoftMoc employee don’t add my email on your records..and they said no other options change your slippers without receipt..They didn’t help me exchange my slippers.And I go Bramalea city centre in Brampton..And same reply without receipt can’t exchange..I pay my cards I have a card number but she said I don’t have any options I can’t change. First time I buy from softmoc ..and my experience is very very bad …”

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Posted 4 months ago

“The worst customer service at Pickering Town Center. the female working there was rude and not very helpful at all. I shop there often and I have never had this horrible experience before. I will continue to shop there but on line , I don't believe that the employee like their job because it was clearly shown.”

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Posted 7 months ago

“Ordered placed for express same day delivery. Received email confirming package processed and indicating today's date for delivery. Package NEVER arrived. Called customer svc and received the worst rep EVER. He was talking all over me and ends with saying "ok if you don't receive your pkg again today, just be aware UPS does not deliver on the weekend so you can just expect it next week". He further explained there's nothing SoftMoc can do but give me UPS phone no. and I need to call them and get an explanation. He was completely unsympathetic and continued to talk over me as I explain their email to me confirming express delivery which was supposed to be made yesterday! Rude rep and dishonest SoftMoc promise of express shipping. Just beware.”

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Posted 8 months ago

“I ordered a pair of sneakers and they used a sketchy delivery company I've never heard of as an express shipping option. The company in question can't be reached by phone and I've got no replies from my online inquiry. Essentially the delivery driver took pics of the package infront of my door but never knocked. I never got a confirmation email saying my item had been delivered like all other items I ever ordered online. Hours later the package wasn't infront of my door. When I reached out to SoftMoc they told me they were in no way legally liable. Now I'm stuck waiting on a police investigation for a stolen package to have access to the building footage of what actually happened. All I'm going to say is that I'll never order from SoftMoc again. If they can't choose reliable delivery options, they don't deserve my business. Also, I've been in my building for 5 years and have never had a package stolen before because everyone knows we have security.”

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Posted 8 months ago

“Worst service ever at Coquitlam Mall location. After spending 300 dollars they wanted to charge me 60 cents for a bag. The staff were incredibly rude no customer service skills at all. Never will shop there again.”

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Posted 1 year ago

“Softmoc upper canada mall has the WORST customer service I have ever experienced. How busy can they be that they can’t pick up a call or return one? I have tried for an entire day to get through to the store to make sure they have the boot i want in the correct size before I drive out of my way to go there. It’s clear they absolutely do not care about making sales or helping phone customers. While other shoe companies are jumping to stay in busy and help ALL customers both in- house and phone to keep the doors open, I guess SoftMoc doesn’t need my business. Thanks for nothing.”

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Posted 1 year ago

“I see that I'm joining a long list of customers who will no longer be customers! I ordered two pairs of shoes from them online and received them fairly quickly, but one pair of the shoes had clearly been worn, thrown back into the box and returned to stock - then shipped to me. As an apology, they offered a 15% discount on another pair "of my choice" but they won't refund because I used Sezzle to pay for them. I used Sezzle because it is another layer of protection in case something goes wrong, and it did. I'll never buy from them again whatsoever. Canada should be ashamed to give business licenses to companies such as this!”

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Posted 1 year ago

“If I could I would have put no stars. The worst company in Canada to deal with.”

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Posted 1 year ago

“I went to Soft Moc at the plaza at number 2 and Harwood in Ajax. I took my two grandkids as one of them needed boots. I had enquired with the two individuals behind the counter and they pointed in the direction of the kids boots. I enquired about the two boots and what size they were are I was trying to entertain two kids. The answer “can you bring them here?” Really?? Well this was the start of the disappointment. I finally was able to get one boot and get my grandaughter to try it on. I could not find the other boot - so I took the box to the counter. In the midst of all this I had a call from my daughter whose kids were with me, the manager Sue, asked me where the second boot was when I took it to the counter. I remarked about the lack of service and assistance and the the discussion I asked to end as it started to become confrontational. When Sue rang in my order, there was no thank you, just a push of the box containing the purchased boots. Service and assistance no longer exists and this was a blatant display. I feel for Mothers who try to keep everything in order and look to employees to provide help in stressful shopping experiences.”

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Posted 1 year ago

“Wonderful selection,no actual shoes in inventory. Interesting business model, have people come in and leave with nothing.”

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Posted 1 year ago

“They advertise express shipping 1 day. This is false. Item never arrived and they will not return my money, until they open an investigation. This is unacceptable, I never received the goods, they have confirmed that - why not give customers a refund? Horrible customer service. Beware when you order from this company.”

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Posted 2 years ago

“Worst customer service from Head Office, would NOT recommend them. I use to buy lots of shoes but there was an issue with a return (which was a store mistake). They will never see me again!!”

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Posted 2 years ago

“Terrible customer service!!! The manager was inspecting the boots I returned so hard. I literally tried on in the store and never took them out of the box and returned them and they were questioning whether I wore them. Awful!!! Kingsway Garden Mall. Never shop here!!!! they were not pleasant at all.”

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Posted 2 years ago

“I will never buy anymore shoes from SoftMoc, they are the worst in customer service. Bought 2 pairs of sandals on line and was charged shipping of 3.99 for each pair and I had the sandals shipped to the store. Complained to both customer service and the manager @ the Cornwall Center in Regina and did not receive any reimbursement. Don’t buy on line it’s a scam!!!”

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Posted 2 years ago

“Went to Gatineau to see my brother for a little holiday and my husband brought two of the same foot sandals with him. So we had to get him another pair which is usually difficult but found a pair for him which he loved and wore out! To top it off I was not looking but found such a comfortable pair for myself as well that works well with larger bunion problems. I have to say a hugh thank you to the staff and personally to the assistant manager Abdullah for such wonderful care and attentive personal touch!! Thank you softMoc loving our new sandals!!!”

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Posted 2 years ago

“The shoes started coming apart on the first day, within two weeks they were pretty much trash, on the third week when we took them back they refused to honour their warranty/guarantee,DO NOT BUY FROM HERE !!! , poor quality shoes and will not stand behind their warranties.”

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Posted 2 years ago

“I’ve been trying to reach softmoc for weeks. No one will return my calls or emails. I need to return my sandals that do not fit. Seem to be in good condition but cannot wear. I would not purchase anything from them after now read the reviews with the same issues I’m having.”

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Posted 2 years ago

“Awful cuatomer service. Purchaced a pair of boots online from softmoc which within a couple short walks started fraying on multiple stitches on both pair and were not waterproff as described. Was told to take to nearest location (brantford) for warranty. Upon arriving and talking to "manager" I was told that if worn no warr and were not waterproof. After arguing that how do you know if waterproff without wearing as well as manufactures defect she looked up on computer and although agreed they were supposed to be waterproff said she cant do anything and would have to push to distric manager.took pics,name and number and over month later still no answer. Furthermore when calling store no one ever picks up and mailbox always full so you cant leave message. Spend your money anywhere else and you will be better off.”

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Posted 2 years ago

SoftMoc Shoes is rated 1.3 based on 93 reviews