I have purchased a pair of sneakers at soft moc West Vancouver, Park Royal South. I tried it at the store it seemed to fit although a bit loose. later at home I tried it again, but it felt much bigger than it appeared at the store. I went back to the store to exchange it with a pair of smaller shoes, the same brand and model. I could not believe how rude and unprofessional were those 2 girls at the customer service from the moment I arrived. their excuse was they cant resell the shoes while it was used. & said if I dont leave within 3 seconds she will call the security. the shoes were never used. I have them & want to show them to someone responsible at the company to see the false accusation & I would appreciate if the owner of the store have a look at the footing of store camera from sometime between 3:00 to 4:30 pm on July the 15th to see for themselves how those girls were performing their job.