Considering the price point of most of their items their customer service is one one of the worst I’ve dealt with. I placed an online order for a Christmas gift. 2 weeks after my order was due to arrive I checked the tracking. It was only in the “label printed” phase. I contacted customer service and received nothing but excuses and more delays. Another week goes by and I receive a call from a man stating my shoes were in his package and because my personal information was in the box he was able to contact me. I was lucky, he was really nice and offered to drop them off at my house. I contacted customer service again to notify them and honestly they could care less. Very disappointing. The customer service they offer was completely useless.