Beware of this awful company. Had an awful in store experience at carlingwood. Associates there avoid customers and i spoke to each of them since they kept walking away to tidy shoes or do nothing instead of helping a customer. Of you ask for a name they let you know they don't give names or wear tags. So we can't even address the associates as human beings. Despite them not having a good price adjustment policy within a few days of purchase I was more appalled by there awful in store service. Especially since it was the store manager I last spoke with who also refused to give a name just that she was the manager. My partner and I left and bought online instead. We contacted customer service to let them know of our experience and ask some follow up questions. Their associate let me know she was an assistant manager and couldn't answer all my questions. She offered a coupon and said she would have her manager contact me by phone. Instead I get a horribly rude email from a male rep stating they answered all my questions and provided a coupon. I tried advising again the rep could not answer all my questions and I would like the coupon honored on my purchase that had not shipped yet. The rep again responded aggressively and rudely stating I could not have the coupon honored on worn products. The item hadn't even shipped yet! I submitted a BBB complaint and shockingly they allowed that same rude rep to aggressively and rudely respond the same way. The BBB agent handling it was also surprised. The resolution asked for was to honor a coupon or call me. Company wouldn't do either. Honestly worst customer service I've ever seen. BBB is more than happy to post the issue and their rude response for all to see. I recommend submitting complaints there to help wake this company up. Also, the CEO is on LinkedIn.