Awful cuatomer service. Purchaced a pair of boots online from softmoc which within a couple short walks started fraying on multiple stitches on both pair and were not waterproff as described. Was told to take to nearest location (brantford) for warranty. Upon arriving and talking to "manager" I was told that if worn no warr and were not waterproof. After arguing that how do you know if waterproff without wearing as well as manufactures defect she looked up on computer and although agreed they were supposed to be waterproff said she cant do anything and would have to push to distric manager.took pics,name and number and over month later still no answer. Furthermore when calling store no one ever picks up and mailbox always full so you cant leave message. Spend your money anywhere else and you will be better off.