I went to Soft Moc at the plaza at number 2 and Harwood in Ajax. I took my two grandkids as one of them needed boots. I had enquired with the two individuals behind the counter and they pointed in the direction of the kids boots. I enquired about the two boots and what size they were are I was trying to entertain two kids. The answer “can you bring them here?” Really?? Well this was the start of the disappointment. I finally was able to get one boot and get my grandaughter to try it on. I could not find the other boot - so I took the box to the counter. In the midst of all this I had a call from my daughter whose kids were with me, the manager Sue, asked me where the second boot was when I took it to the counter. I remarked about the lack of service and assistance and the the discussion I asked to end as it started to become confrontational. When Sue rang in my order, there was no thank you, just a push of the box containing the purchased boots. Service and assistance no longer exists and this was a blatant display. I feel for Mothers who try to keep everything in order and look to employees to provide help in stressful shopping experiences.