Very bad experience from SoftMoc service.. I bought adidas slippers from SoftMoc in Toronto outlet premium in Brampton Ontario..I lost my receipt and I change my size not a refund ..TPO SoftMoc employee don’t add my email on your records..and they said no other options change your slippers without receipt..They didn’t help me exchange my slippers.And I go Bramalea city centre in Brampton..And same reply without receipt can’t exchange..I pay my cards I have a card number but she said I don’t have any options I can’t change. First time I buy from softmoc ..and my experience is very very bad …