Very disappointing experience with SoftMoc online purchase. Absolutely horrible and rude customer service. They ask for feedback but it looks like they don't care about customer satisfaction. I will discourage everyone to buy at SoftMoc online. I ordered boots online and paid for express shipping. However I never received my order on time. I could have chosen free delivery if I knew that they would fail. It's like a scam to charge you extra for the service they don't guarantee. The customer service was rude and helpless. I asked for the express fee refund as I paid to get the order sooner but they said they couldn't waive the fee. The customer service lady interrupted me all the time and didn't even finish my sentences. Stay away from SoftMoc. Just dissappointing