Please note I give the store at Kingsway, Edmonton a 0 star review. I went to the Soft Moc store at South Common and they did not have my shoe or size that I wanted, The Manager at the South Common store was kind enough to check the other Edmonton stores and found one pair left at the Kingsway store in the color I wanted and size, She then sent an email to the Kingsway store to put the pair on hold for me. We then drove through a snow storm and bad roads across Edmonton to the Kingsway store to pick up the shoes. When we arrive and ask for the shoes the unpleasant sales clerk said sorry they are on hold for a staff member and have been paid for. We were surprised and ask if they have been purchased why are they showing up still available on their inventory. The store clerk did not have an answer to this question. We then asked if the store cared about customer service and the clerk stated oh yes they do!!!. So we then asked her if they could sell us the pair of shoes and order their staff member another pair. The clerk stated they could never do that!! So what this tells us is Soft Moc does not believe in providing good customer service so based on todays incident you have lost a valuable customer as we used to purchase alot of items from your store.