Softmoc comes across as a store you can't lose at - they have free shipping and also boast of free returns (with an asterix). So I made my purchase and receiving my order,but they were not what I expected. No problem I thought, they have that free return policy. No! What I get is a number to write on the box which states they gave me the green light to return, but the cost is my obligation to pay. When I look into the FAQ about this, it states that free returns must 'qualify', but doesn't come anywhere close to saying what it means to qualify. Is it a roll of the dice if you qualify? Who knows? Now I must pay $17 to return a $60 pair of shoes, and if I want to return it to a store and not pay shipping, I need to drive an hour to get there. Buying from almost any American stores, online or not, you won't get this disrespect. Softmoc's 'customer service' people are not exactly oozing with people skills just to make it worse. Sad to say, but I will continue to buy American because they know how to treat a customer as someone they appreciate, rather than a Canadian store that treats you like a burden or an annoyance.