If you could offer a negative review for this place it would be more fitting. Bought boots here for a Xmas gift for my wife they didn’t fit, tried to take them back Boxing Day to the heartland location and didn’t have my card so they wouldn’t allow the return ( are they worried someone might scam them wtf same name same family are you kidding me ) we then left on vacation for New Years and retuned on January 11. We went to return them today to be told we are over the thirty days. Most stores after until the middle of January for returns but not softmoc, I guess there better then most stores in Ontario NOT, we are stuck with a $200 pair of boots and no answer. Phoned there customer service and that had to be the worst experience ever, had this kid by the name Conner which was absolutely a joke asked for him his manager Rob he is just a robot something like a broken record. I can understand why they have such horrible ratings. I WOULD ADVISE EVERYONE TO STEER CLEAR OF ALL SOFT MOC STORES. Let them go bankrupt like every other business that fails to have decent customer service.