Terrible customer service, went in to return shoes and the girl returned the wrong pair. After the refund was processed and I noticed the $100 price difference I asked her to return the correct pair. She was unable to do this with her system apparently and I had to repurchase the pair she incorrectly rang in and then proceed with another transaction to refund the pair I was returning. Keep in mind when credit cards are refunded it takes a few days to go back on but the purchase comes off immediately. Spoke with someone who claimed to be the district manager and she advised me she would have to make a phone call and call the store back. This was after half an hour. There were also at least seven people in the store who wanted assistance but the one employee left them all and went in the back to talk to whomever she was speaking with on the phone about her mistake. Will never shop at this store again.