Don't make the mistake of using old fashion CASH for your purchases at SoftMoc. When you try to take the shoes back, they don't have the money to return to you (even at 3pm on a Saturday). This is not the first time this has happened to me at SoftMoc. They would return my purchase to a bank card, but I didn't have one on me. I phoned the customer service number and the rep was not helpful at all. When I said that when a customer pays with cash they should get cash back, the service rep said that a bank card is cash. The rep said that to get actual cash back, I would have to phone the store and get them to phone me when they have enough money in the register. What a hassle!!!!!!!! This has happened to me twice in the last month at SoftMoc. I feel like they are holding my money hostage. I wonder how many people have ended up just keeping the shoes because they do not have time to deal with the SoftMoc hassle? I will no longer be shopping at SoftMoc!! There are much better shoe companies out there.