Solace has been really easy to work with. I LOVED my first band from them but it started separating from the piece that attaches it to the watch - I reached out and they had me a replacement within a few days. The style of the band had changed just a tiny bit - the material was softer/stretchier (which I think will mean it's less likely to pull apart like my first one did) and so the same size I'd had previously was now too big. They fixed that, too, by sending me a smaller replacement. Really appreciate the quick and attentive customer service. I love my band, love that it's small and fits me, and it's super cute. Highly recommend!