Of course I immediately started playing with the unit upon arrival after only very briefly reviewing the quick start guide. Naturally, I had some issues and sent the company a text with questions about why my unit wasn’t working. THEN I thoroughly read the guide and discovered the answers to my issue and sent a second ‘never mind’ text. They, none the less, answered within the hour. It was after 8 pm MT! They then followed up later with another e-mail to see if everything was OK and asked my opinion on an issue. Gee, these guys really paid attention in ‘Customer Service’ class! An outstanding company with a great product.