I hate to even do this because the 2 items I actually did receive I love and I’m very happy with. But unfortunately sometimes that just can’t make up for horrible customer service. I put in an order on November 28th that I still have not received. I put it 2 orders after that, and received them in a timely manner. But the one I still haven’t gotten was my mothers Christmas gift. And I have been called SFC for 2 weeks, several times, no one has ever answered the phone. I’ve left 3 voicemails, and 4 emails. Finally someone responded to my email last week and said they were looking nontoxic my order and they would get back with me “in a minute.” So I assumed later that day. That was almost a week ago, and I have not heard anything back. I’m extremely frustrated not only because I had nothing to give my mom for Christmas but because NO ONE will answer me and let me know anything about my order. I’m a pretty understanding person but no I’m just over it. If you can’t make your customers at least feel heard and like you’re trying to help them, then they aren’t going to want to continue shopping from them.