I did a pre order, and when I got these lovely boots (on time), I can’t get my feet past the heel cup. Now, I won’t say anything about quality of the boot- because they look lovely and I would love to wear them, especially since they should fit my calves; however, I contacted customer service about returning them (because, let’s be honest, they’re a bit pricy) and I have received no response. It’s been over 10 days, and I’m just wondering how else I can contact someone about returning these boots. They’re super popular, and since I haven’t even been able to get my foot in them, I’m sure there are others out there who would love the pair that I can’t wear.