I made an order with two pre sale items in there. No information was given after the order as far as when those items would be shipped, that’s fine. The third item that wasn’t even pre sale didn’t ship until those other two items, that was also fine. I then noticed the pre sale items were available on the website they were for sale, I sent an email inquiring for a tracking number, no response. I sent a second email, no response. I sent a third email, no response. I sent a direct message on Instagram, no response. I even went as far as emailing Liz, no response. I placed a new order for cowboy boots that shipped quickly and without issue. After that, I inquired again about my missing order, no response. But one of the pre sale items did ship, again the item that was not a pre sale item still has not shipped. No email has ever been responded to, I asked to return the cowboy boots as I’d like to not continue the support of this company, I understand no monetary refund will be given but that has not been addressed either. I have a beautiful purple dress from y’all that I receive tons of compliments on, I’ve recommended y’all to a ton of people and it’s a shame this has happened. I’d love to cancel the other two missing items if possible to not have to maintain this any longer if possible.