I used to love ordering from this company. But in November 2022 I had to exchange an order and got approved to exchange and never heard anything back from them I am very disappointed. I have called, emailed, and tried the chat with no response back. I am out at least 150$ with no exchange for my merchandise or refund. Saying I am disappointed is an understatement. I hope someone in a supervisory position at least responds to this post. I have tried numerous times to reach out. This is my last resort. Buyer beware. You can not return or exchange anything with this company.