I was traveling with spice jet on 12 Jan 2025 SG 13 Mumbai to Dubai departure time 10.55 PM. I was running bit late because of traffic and kindly apologize to staff as well they said ok you arrived 120 Min before that fine will do asap you’re checked-in. I was doing documentation for Boarding pass My Luggage bag was 1 kg extra i requested them please adjust 1 kg they denied i removed 1 kg from my bag . Also in hand luggage 5 kg extra they explain me same removed or Pay i was ready to pay 3 kg and removed 2 kg (3900 Rps for 3 kg) both staff was good with me and process was going on. One staff Ms Kalpana came and keep interfered in my boarding process ,she doesn’t know i paid for extra luggage and without knowing said i will see how they are released you’re Boarding pass you have to pay i will hold your boarding i said i paid still dint gave me boarding pass kept with her. Even aging i said now i have to pay my shoulder sling bag also i kept my bag on weigh-machine i was ready to pay that also i was getting late because of her . She keep saying pragati you’re always traveling with spice jet and bring extra luggage’s that words was shocking because i travelled once in while with spice jet and you can checked as well but Kalpana kept her drama on without reasons doing arguments with me also used some offensive words to me literally i cried you can check CCTV footage as evidence Such worst experience with Spice-jet . Really i will request take some action those kind of employees we are not paying to get such experiences .Kindly show some respect towards customers 👏🏻. Thank you .