Dear Sir/Madam, I am writing to express my deep dissatisfaction with the treatment my family and I received on SpiceJet flight SG3453 from Bagdogra (IXB) to Kolkata (CCU) on [date of travel]. We were seated in 3A, 3B, 3C, and 3D. The purpose of this letter is to bring to your attention the unprofessional and discourteous behavior of a cabin crew member named Kaveri, which significantly detracted from our travel experience. The specific incidents were as follows: 1. While boarding, my mother's phone camera was accidentally activated. Instead of politely requesting her to turn it off, the crew member aggressively confronted her, threatening a ₹1,000 fine and stating we were under CCTV surveillance. I wish to clarify that my mother had no intention of taking photos or videos. 2. Without proper communication, the same crew member removed my father's backpack from our overhead compartment to accommodate another passenger's luggage. When questioned, she simply stated "you need to adjust" without any explanation or courtesy. 3. When I had my phone on my lap, the crew member again accused me of taking photos and threatened another ₹1,000 fine. When I expressed that her tone was inappropriate, she responded unprofessionally, stating to my father, "I'm not being rude! Please tell your daughter I'm not her friend." While I understand the importance of safety regulations and crew instructions, I believe there are professional ways to communicate with passengers that do not involve intimidation, accusations, or disrespect. This treatment caused unnecessary stress and embarrassment to my family and significantly diminished our impression of SpiceJet's service standards. I would appreciate if you could investigate this matter and provide appropriate feedback to the crew member in question. I would also like to know what steps SpiceJet is taking to ensure that passengers are treated with respect and dignity. Thank you for your attention to this matter. I look forward to your response.