Ordered a pair of winter boots online in October and waited and waited. There was no way to track the order but said that it had been shipped. Again, waited and waited no order but credit card was charged. I contacted them via email and heard back that they would be looking into it. I received another email that said they were sorry and didn't know what happened but included a coupon code for further ordering (which I WILL NEVER USE or order from them again) and said that they would notify me when they have processed my refund to credit card. It is now the end of November and there is no credit refund to my card. I have emailed yet again to see the status. This is the worst online company experience and I would never ever ever order from them again! Be aware and wary.