Sport Chek Reviews

Name: Sport Chek
Rating: 1.63

1.6 Rating 501 Reviews

15 %

of reviewers recommend Sport Chek

Company Reviews

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Metrics

1.6

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Sport Chek 5 star review on 1st April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought some running shoes at the store on Robson, I was a little unsure of the fit and asked the cashier if I could return if they weren’t comfortable and only trying in my home, he said absolutely. I took them home, wore then for 5 minutes walking up and down my condo hallway, which is not very long..I decided they weren’t right so I returned the next day to the store. The manager looked at the bottom of the shoes and said she couldn’t return they were too worn..TOO WORN?..how is that possible? It’s ridiculous. So I REMIND a you to look at the bottom of the shoes and take a picture when you buy them to prove what they look like when you buy..They can be worn around the store by a lot of people, then it’s blamed on you for wearing them too much.. the returns are completely unfair..so be diligent when you purchase there.”

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Posted 1 week ago

“It is a scam…sport check has nothing to do with this sale!”

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Posted 1 week ago

“If I could give negative 100 stars I would. Absolute scam. Criminals to be honest. Avoid at all cost!”

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Posted 2 weeks ago

“First of all I saw SHREK at the sportchek best experience this deserves 5 stars”

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Posted 3 weeks ago

“Noelia at Sports Check Yorkdake provided exceptional customer service. Her knowledge and expertise was greatly appreciated. We really appreciate your support yesterday. Keep up the amazing work.”

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Posted 1 month ago

“Ok so I placed an order 7 days ago....purolator to deliver 2-5 business days, they charged my credit card on day one and still no product and purolator tracking says no updates since I placed the order. I have spoken to 4 people now at customer service and emailed with purolator and both have no updates or information for me? This is totally unprofessional and unacceptable from a customer's perspective. I don't understand why customer service said they would look into it 2 days ago and still no resolution. Now a manager sent me an email this am and said she would look into it and still no answer. I give up. Will never ever order from sportchek again!!!”

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Posted 2 months ago

“difficult trying to get shoes Sport Chek Photo of Cu'stomer S ervice +1 8O5 41O 56OO Custom' er S'ervice +1 8O5 _ ( 41O) 56OO to fit. Today we went to Sports Chek and met Rachel and Jonas. As soon as we started to walk towards the shoe wall this young lady, approached us”

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Posted 3 months ago

“Customer service at cash out was absolutely the worst service I have ever experienced....never shopping here again...don't be afraid to smile...wish I could remember her name, she should not be dealing with customers...worst service.”

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Posted 3 months ago

“My husband has arthritis in his feet and it's really difficult trying to get shoes to fit. Today we went to Sports Chek and met Rachel and Jonas. As soon as we started to walk towards the shoe wall this young lady, approached us (Rachel ) with a big smile asked if we needed any help, good start! We told her what we needed, explaining how bad my husbands feet were and immediately off she went collecting shoes. The first couple of pairs were too narrow and then Jonas appeared. Again the shoes were too narrow but Jonas was not deterred, off he went into the storeroom and came out with another pair, bingo!!!!! They fit like a glove but they were a return and were marked slightly 😫 we asked to see the manager so we could tell her about these two great staff members, Jonas was still working on the mark. The manager arrived and we explained what was going on, she gave us a 10% discount!! Visiting Sports Chek was not only a pleasure it was an all round great experience!!! We will definitely be back!”

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Posted 3 months ago

“I was send a used pair of running shoes, with gravel still wedged in the soles. I called and eventually they refunded without me having to go to store, so they made it right. But I will not buy from them again. It was awful. What moron sends used shoes. Check out my photos. And yes, that was the ci diton of the shoe box ! Lol. This store deserves to be boycotted. This was to be a gift for my aunt. Sending store: Brampton ontario”

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Posted 3 months ago

“Hello, I recently had an experience at the Sport Chek store in Abbotsford. I was trying to use a remaining gift card and asked customers if they would like to make a transaction with me. The manager at the cash register saw me and, without asking what was going on, immediately told me to leave the store. At first, I didn’t know he was the manager, so I asked who he was and why he was treating me this way. He kept telling me to leave. I felt like I was being treated as if I had done something wrong, even though I hadn’t done anything wrong. I felt very embarrassed, as if I were a thief. After the incident, I left the store. I would like to understand if this approach reflects the store’s policy. I believe the situation could have been handled with more communication and respect.”

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Posted 4 months ago

“Order a pair of shoes for Christmas present sent half a box ripped up in a plastic bag looked like a pair of returned shows absorbed disgusting and ridiculous that some moron at sport chek though that was acceptable!!!!!!!”

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Posted 4 months ago

“Worst experience with sports check order shoes they send me 2 different shoes”

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Posted 4 months ago

“I had a list of items. Called store and they set them aside. Was in and out in no time, very helpful and friendly.”

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Posted 4 months ago

“I purchased a Columbia Men's Loma Vista™ III Jacket. Within three weeks the zipper started to fray. It fell apart within a month. Nice Jacket as it fit me perfectly. Shame about the actual materials it was made from, especially given the price. I suggest anyone buying this brand scrutinise the materials, especially the zippers.”

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Posted 4 months ago

“I ordered shoes for my daughter for Christmas I received the wrong size so I contacted sport chek, they told me I would have to go to a courier and mail them back and wait for a return, if I still wanted these shoes I would have to go on and purchase a second pair. I received the second pair and AGAIN the wrong size! Now they are saying I have to go back and mail these ones back as well and purchasd a THIRD pair if I still want these shoes and wait for them to receive the other two pairs back before they will issue me a return. These are a Christmas present and on my daughter's list so I wanted to get them for her this is RIDICULOUS!!!!!!!!!!!!”

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Posted 4 months ago

“I purchased some runners, within 3 days of receiving the runners went down 40%. I called customer service as per my instructions. And was told they do not price match with competitors and would not price match the store price either.”

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Posted 5 months ago

“I bought some shoes on line. I decided not to pick them up from the locker and expected the amount to be credited back to my account as they say will happen on their website. After more than 30 days there is no sign of my refund. I have phoned the customer service a few times and they tell me that it can take up to 30 days for the refund. It is still not there so I have opened a case. Hopefully I will get my money back before the next century.”

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Posted 5 months ago

“Shoes were listed at 119 on.sale for 96..I check on sport chek website they are 78..no problem getting them for the 78..but staff was kind of blase..bayshore ottawa location”

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Posted 5 months ago

“Store manager Daisy at Metrotown provided excellent customer service, she went above and beyond to help me, Thanks Londdon”

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Posted 6 months ago

Sport Chek is rated 1.6 based on 501 reviews