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Sport Chek Reviews

1.6 Rating 483 Reviews
14 %
of reviewers recommend Sport Chek
1.6
Based on 483 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Sport Chek 1 star review on 19th August 2024
Zhuyun Ai
Sport Chek 1 star review on 5th December 2022
Anonymous
Sport Chek 1 star review on 16th August 2022
Wendy
Sport Chek 1 star review on 21st March 2022
Janet
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 13th September 2021
Sarabjit Kaur
11
Anonymous
Anonymous  // 01/01/2019
I bought some shoes on line. I decided not to pick them up from the locker and expected the amount to be credited back to my account as they say will happen on their website. After more than 30 days there is no sign of my refund. I have phoned the customer service a few times and they tell me that it can take up to 30 days for the refund. It is still not there so I have opened a case. Hopefully I will get my money back before the next century.
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Posted 22 minutes ago
Shoes were listed at 119 on.sale for 96..I check on sport chek website they are 78..no problem getting them for the 78..but staff was kind of blase..bayshore ottawa location
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Posted 2 weeks ago
Store manager Daisy at Metrotown provided excellent customer service, she went above and beyond to help me, Thanks Londdon
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Posted 4 weeks ago
Absolute garbage delivery standards. Save yourself the headache as their delivery timeline is on par with alibaba
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Posted 1 month ago
Two wonderful young ladies with growing personalities, unstoppable, talent, Alexis and Talia Two of the most wonderful customer experiences I’ve ever had yours truly ROBERT Townsley
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Posted 1 month ago
I bought 2 pairs of dumbbels couple of years ago from SportCheck online app but found they were made of very poor material (rubber) as they were melted when I put them on my internal window's stage, I ever call the store but no refund allowed. Then I put them all in my bed room's table stage without any sunlight touched, but they still sticked to the table plate with even worse looks. They were made in China and the quality was very very poor !!!
Sport Chek 1 star review on 19th August 2024
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Posted 2 months ago
Sport Chek was very accommodating when Canada Post lost my order. Very appreciated!
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Posted 2 months ago
I purchased a foot joy golf glove and within 5 weeks it tore to pieces in the palm section. I had played 6 games of golf with this $32 glove. I returned to sport check on Regent ave. In Winnipeg, Mb. And the manager on duty told me it was normal wear and tear and that he could do NOTHING for me. Very poor service and needless to say I highly recommend that you don’t shop at Sport Chek as they do not stand behind their products that they sell!! I should have looked at their 1.6 rating before I purchased my glove. Live and learn!!
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Posted 3 months ago
If you need any work done on your bicycle, ask for Sabri. He is very knowledgeable, polite and caring. I decided to change the width of my tires and Sabri helped me choose the correct inner tube, ensured that it fit my frame properly, and was well balanced. He also replaced a rusted brake part without charging and told me about unsafe cracked helmets. Sabri is a major asset to this store-highly recommend him!
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Posted 4 months ago
My really old bike had a flat. Simple right? Nope. Everything was rusted on a they had to order a brake assembly, that luckily, they were able to find. It took some time but when I did get the bike back, the bill was only for changing the tube. 6.99 for the tube and a flat $10 fee. All the time and cost of new brake was covered by them! They kept updating me and were ALWAYS professional and super nice. I can’t say enough good things about the bike techs a Meadowtown Sort Chek. Thank you!
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Posted 4 months ago
Website is broken site cannot be reached not to mention the reviews for the actual website are through Facebook and there is no actual options to leave reviews over Facebook so that is another thing just false clickbait to no literal reviews whatsoever I think the company is really poor and unprofessional due to these major issues that they neglect to fix clearly .. Get actual reviews on Google like most businesses do not use Facebook where there is no actual reviews to even be made.. Lmao real unprofessional
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Posted 4 months ago
Purchased expensive running shoes yesterday (May 25, 2024). Cashier verified size then placed the shoes on the counter, but without a word, she placed the shoebox behind her on the floor. I tapped my payment and as I was doing that, she said, “ without the box, you cannot bring the shoes back”. ( And now, I’m thinking, I won’t likely bring the shoes back, but why did she take the box without my permission, what if they were a gift for my child and they didn’t fit?). I looked at her, but instead of asking about the box ( I was a little dumbfounded and confused), I asked her for a bag to carry out the shoes. She told me the bag would be two dollars. “ Two dollars?? Really?” I asked her. Anyways, I pointed at the box and said, “ I’ll take the box”. I’m still not sure of the return policy. I thought that this was quite cheeky of her and definitely inappropriate. She apparently expected me to carry out my new shoes in my hand. I was intending to continue shopping next door, but now with box in hand, I returned to my vehicle before continuing to shop next door. Very inconvenient. When I arrived home and told my family. We all had a story from Sport Chek Collingwood. My husband had bought 3 shirts and had to carry them to the car without a bag because he did not want to pay the two dollars, but did not have a bag. He expected bags to be perhaps 30 cents for which he would have purchased one. According to her, the money from the bags are directed to the store’s charity ( of which SportChek gets the credit from our generosity and charity tax break). But, she did not give me a choice with the box. It was either carry out the shoes by hand, or purchase a bag. I did not bring my own bag. Salespeople lacking knowledge and indifferent service, overpriced shoes and now you can’t take back your shoes without a box, but without any permission from customer, box was taken away? Really? Who is paying here? I can, and will shop elsewhere. Collingwood, Ontario Sports Chek will never see me and I intend to tell everyone I know, including those on my social media account. PS: I bought a 75 dollar pair of Nikes there last year— they lasted 3 months before they lost their support and now both soles are peeling from the upper. Cheap shoes sold there for too much money. Amazon.ca will be a better choice and will provide better customer service than the zombie sales team at SportChek, Collingwood Ontario May 25, 2024.
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Posted 5 months ago
My wife purchased 2 pair of shoes online as she always does, she’s comfortable adding in to cart and finalizing with the checkout not checking the address. Almost a month had passed and we finally knew that it was misdelivered to same exact address in Moose Jaw now we follow up at customer service that there’s nothing they can do about it. I told her that granting my wife inadvently overlooked to check the address are they gonna let us carry the burden in retrieving such items in Moose Jaw considering that they have the complete address and has a sportchek outlet in that city. She offered us to a 10% discount for our future purchase in store to which we decline. Me and my wife purchased online for almost a dozen times and in store and from now on we will never go near their doors in yorkton to our dismay. Really frustrating experiences.
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Posted 6 months ago
I purchased a pair of running shoes online. We are now hitting the week mark, and the only email I received that there is delay. When I called customer service, they told me that they will look into it, but can't say how long it will take.
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Posted 6 months ago
I had a very pleasant experience at sport check south common Ajesheni and Rena were super friendly and helpful at check out. It’s refreshing to see good service and smiling faces. Thank you Rana
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Posted 6 months ago
Online order for golf clubs, Sportchek took the order and payment only to tell us the following day the order was being cancelled due to unavailable or limited inventory. Try telling my son his birthday gift was being cancelled due to Sportcheks poor customer service, and inability to fulfill an order. Will take my business elsewhere, never again fall for the bait and switch marketing scheme.
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Posted 6 months ago
Bait and switch advertising! Sale merchandise was sold out on the first day, first hour of ad being displayed. Manager said "corporate" does it all the time! Even checked all stores and none had product in stock! Fool me once...
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Posted 7 months ago
tried ordering thru their website but its been 3 days and their website is not responding and keep going back to the page and cant process the items i want to buy kept calling their customer service but nothing happened its so frustrating
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Posted 7 months ago
Quality, selection, colors and customer service. Tovy, a customer service rep, at the Whitby Store was very helpful and kind.
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Posted 8 months ago
I will not purchase from Sporcthek again due to their delivery service. My package has travelled from Newfoundland to British Columbia, passing me by in Ontario. They need to use a new courier or continue to lose business.
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Posted 10 months ago
Sport Chek is rated 1.6 based on 483 reviews