I bought a badminton racquet (Yonex Astox, $103.97) from City Centre, Edmonton store on June 21, 2022. Within its two times of use the string of the racquet broke. I got the opportunity to take the racquet back to the store on June 30 along with receipt and was totally disappointed by (1) having been told that the SportCheck does not provide guarantee for string, even though the string has proven to be of an inferior quality; (2) the person at counter was only interested in making her point but hardly ready to listen to or understand my point. Instead of providing any remedy, I was offered to do another purchase at a 20% discount - so forget about what I spent before and again Trust SportsCheck product quality to spend again? I'm unable to understand: - Do they sell a product of over $100 for a two times use and not take the responsibility of their product's quality failures? - Don't they feel anything of having a totally unreasonable and unacceptable policy of simply telling that String is not covered (even a two times use)? I was told to take up the quality issue directly with Yonex rather than they take it with their supplier to stop selling this crab inferior quality string product. I contacted them online, they said that their relevant store (at City Centre Edmonton, AB) will contact me in 2-3 days. What a pathetic customer service, no one contacted me and I'm still sitting with the broken racquet.