Purchased expensive running shoes yesterday (May 25, 2024). Cashier verified size then placed the shoes on the counter, but without a word, she placed the shoebox behind her on the floor. I tapped my payment and as I was doing that, she said, “ without the box, you cannot bring the shoes back”. ( And now, I’m thinking, I won’t likely bring the shoes back, but why did she take the box without my permission, what if they were a gift for my child and they didn’t fit?). I looked at her, but instead of asking about the box ( I was a little dumbfounded and confused), I asked her for a bag to carry out the shoes. She told me the bag would be two dollars. “ Two dollars?? Really?” I asked her. Anyways, I pointed at the box and said, “ I’ll take the box”. I’m still not sure of the return policy. I thought that this was quite cheeky of her and definitely inappropriate. She apparently expected me to carry out my new shoes in my hand. I was intending to continue shopping next door, but now with box in hand, I returned to my vehicle before continuing to shop next door. Very inconvenient. When I arrived home and told my family. We all had a story from Sport Chek Collingwood. My husband had bought 3 shirts and had to carry them to the car without a bag because he did not want to pay the two dollars, but did not have a bag. He expected bags to be perhaps 30 cents for which he would have purchased one. According to her, the money from the bags are directed to the store’s charity ( of which SportChek gets the credit from our generosity and charity tax break). But, she did not give me a choice with the box. It was either carry out the shoes by hand, or purchase a bag. I did not bring my own bag. Salespeople lacking knowledge and indifferent service, overpriced shoes and now you can’t take back your shoes without a box, but without any permission from customer, box was taken away? Really? Who is paying here? I can, and will shop elsewhere. Collingwood, Ontario Sports Chek will never see me and I intend to tell everyone I know, including those on my social media account. PS: I bought a 75 dollar pair of Nikes there last year— they lasted 3 months before they lost their support and now both soles are peeling from the upper. Cheap shoes sold there for too much money. Amazon.ca will be a better choice and will provide better customer service than the zombie sales team at SportChek, Collingwood Ontario May 25, 2024.