Wow I don’t even know how to completely explain the horrible experience I’ve had with Sport Chek , not only have I not received my original package from them because it was lost on the mail but now I was tricked into paying for another pair of more exspensive shoes with the promise of a refund within four to eight hours of my new purchase .The manager was supposed to call me back today as a promise from the first employee I had talked to I never received this call Instead was just directed to another employee . This employee had me on the phone for an hour saying that if I found a new pair of shoes they would match the price of the other shoes I paid for (which at the time I just wanted my significant other to have something to open Christmas Day ) after I placed the order for this new pair of shoes which was double the price of the original pair of shoes I ordered weeks ago the employee told me I would not receive any refund until I received the package that was lost in the mail and returned it . Which Was supposed to be delivered on December 12 it is now the 20th of December my package is lost and I will Not receive it .To make this situation worse I’m on maternity leave and that 140 dollars that was literally taken from my account with a promise of return within the 4 to 8 hour time frame was my money for formula for my child . Before I even purchased the second pair of shoes online the employee was told my situation about this being my child’s formula money and knew I would be screwed without it and would need to be sure of the refund today . As explaining to the employee after wards how unprofessional and literally heart wrenching this was for me that I’d now have to figure out a way to buy formula for my child (I shouldn’t have believed him ) he hung up on me . I called back to see if they would try in some way justify the situation the new employee I talked to basically told me I wouldn’t receive my money for five business days and that there was nothing they could do for me . I explained my situation again and I literally was told the exact same thing there’s nothing we can do for you I can’t promise you a call back in the morning either . I’ve worked in the customer service industry for years and I would never go out of my way to bash or try to bring down a company’s name for anything but when someone is literally taking food out of my child’s mouth with nothing to improve the situation what else should I be doing to be heard ? There lack of compassion and unprofessionalism is appalling not to mention being confirmed that all of there online orders are covered by insurance . There customers have no security at all with any purchases they are trying to thrive off online shopping . Mistakes happen I get that but the lack of empathy or compassion and all Of the empty promises With no refund from either purchase I will never buy from them again and I will tell everyone of my experience