Never special order for a size of rollerblade. I was told they would order in a special size they took my credit card number took my email and said the order would be in within about five days. They said they would email me when item arrived. I never heard a word from them. Eight days later I have to go to the store to find out what's going on. They couldn't get the item. I was informed of this at the west Edmonton store and I wasn't sure if my credit card was charged or not. I even phoned four days after the initial so called purchase to see if the item had come in and was not informed that they where out of stock in The items size at this time. Who runs this west Edmonton mall store not happy with this kind of service at all