I order many items on line from many different companies. I had never ordered from Sport Chek in the past. I saw a jacket for my husband and ordered it. I received an order # and confirmation and my Visa Debit was debited the full amount. Great. A few days later I receive an email that the item is no longer available so I my Visa Debit was credited full amount. Perfect. I decide to order the same item in a different colour. Same process, same result, item no longer available. It's ok, no problem. My issue is that after both transactions, my account was debited and credited 4 more times. Why??? You couldn't fill the order so you credited my account, why am I still receiving debits and credits 2 weeks later? I called customer service and they said that is just how our system works. I'm sorry that is not acceptable. There is no reason to be making any kind of transaction after it has been cancelled and credited back. I have never had this happen before and I had to cancel my debit card to make sure no other transactions went through. I will never be ordering from them again.
4 years ago
Sport Chek has a
1.6
average rating
from
483
reviews
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