purchased a 2020 GT Aggressor Comp bike. (649.99 +tax). I have a strong understanding of bikes and maintenance. the bike i received has a good bike frame, however all its attachments are cheap parts and/or defective. I am not sure what they did in terms of service but i had to redo it myself (considering their service, i was not going to take it back to the same location). the disc brakes were dragging, improperly placed and not tuned, I fixed it. The pedals are plastic and cheap in quality. they were not properly installed and one was seized. i fixed it and replaced them with my own metal petals. many of the main areas that require grease or lubricant were dry and not properly serviced. there were even bolts that were not tightened. the front and rear derailleur were out of place and the gears were not tuned. i fixed all that. the chain broke during the first hour of riding. i fixed it myself, and found the 2 reasons why this happened. the chain its self is a cheap standard chain, it is also too large for the bike and was not properly fitted. also the rear derailleur is a cheap defective knockoff, the the inner spring was out (that is not supposed to happen). every location (approx 6) within reason was unable to service my bike. they all made excuses, basically telling me to go to other locations. or making excuses such as "we don't have the part" (your supposed to order the part or get it from another location) also was told it would take months for them to fix it, or they are full, or didn't cover some things like the chain (i do not need the chain replaced for another cheap chain, it is too long and needs to be re-linked shorter) keep in mind i purchased this bike a week ago. this has been by far the most horrible experience i have ever had in regards of customer service. there employees that are not doing their job and making every excuse to not do their job. I can see your not busy, your on your phone searching Instagram and trying to pawn my bike of to another location, and other bike service employees are in the back chilling and chatting also. go to another location, another person doing the same thing. these issues on a $700 bike, if i had bought a cheap $200 china bike from Canadian tire or Walmart, i would not have any of these issues. i am contacting head office tomorrow to see what i can do, i left my bike at a Sport Chek for service because i cannot keep going location to location for the same story, for a bike ive had for a week. the attendant told me it would take 2 months...maybe three. i am beyond upset and frustrated, the warranty needs to be honored, please promptly;; A) Provide full service on the bike and replace the defective pieces professionally. B) (If the bike is defective) Provide a new one which has been fully and professionally serviced. C) Provide a full refund.